Robust Ticketing system for Help Desk and Customer Support
Customer questions are WEIGHTY, so power up your Helpdesk support to elevate customer experience with our free Help Desk software.
Essential tools
Strengthen your customer base as you address more queries using our SaaS-based application, featuring all the modern tools you need.
Self-service
Easy to setup yet powerful with modern features. Create indefinite Knowledge base articles that automatically populates relevant resolution which a customer is creating a ticket.
Robust ticketing
Manage all the support request (customers or internal departments) from different channels on our Cloud-based platform.
Safe & secure
Offer customer support the way your clients want. Our Live chat solution is fully integrated with our ticketing software.
Client management
Client profile interface give you quick snapshot of support and live chat metrics, access to specific or all departments, custom discount, etc.
Support
Gladden your customers and get mention in customer spotlight with our free application.
• Simplified interface
• Unified support
• Expedite support to common questions
• Real-time page visits
• Manage tickets on the fly
• Reduce support cost with Chat bots
Sales
Personalize your answers now to indefinite questions with centralized potential customer support.
– Build end-to-end engagement
– Uplevelconversions with instant replies
– Support interaction while offline
– Cater customers on favorite channel
– Advanced engagement with Chatbots
Get all modern features for 100% free of cost.
How to get start
Connect with your customers in an unhindered fashion for an unhindered growth in just a few steps:
One size fits all solutions
HelpDesk
Our tool is so intuitive and simplified allowing novice or Level-0 agents to independently manage responses and close tickets from one location.
Travel
Keep up the pace with travel industry and let customer service be a competitive advantagefor you using budget-friendly yet powerful all-inclusive support tool.
IT
With HelpDeskBay, we empower IT teams to leverage modern tools like Tickets management, Knowledge base, live chat, team management to resolve queries with ease.
Retail
Happy customers give recurring revenue. With our feature rich tool, make sure your customers get instant support service when needed.
Pricing
Plans & fee
Free
- 1 agent
- Ticketing system
- 30 days chat history
- 20 clients
- Additional agents
- Self-service
- Live chat
Paid
- 1 agent
- Ticketing system
- 365 days chat history
- Unlimited clients
- Additional agents
- 24/7 Support
- Self-service portal
- Live chat
Custom plan
- Paid plan
- On-premises
- L0 agent @ $10/hr
- L1 agent @ $20/hr
Super quick sneak peek into what the tool looks like
Sign up & Discover how our no-cost support software helps your business to scale to new heights
Reasons
Why choose us
World-class support that is second to none
Free of cost forever: try it free
Mobile ready
Immediate response: 24/7
Unbeatable value
Easy to use for novice
100% secured cloud platform
What They’re Saying
Customer Testimonials
Satisfaction Guaranteed
Help Center
Have a pressing question? Contact us
Seeking how-to information?
Visit our self-service portal or support.
24/7 customer support
HDB’s offers world-class customer service to free and paid members. Our support team is always ready to and answer all your questions, and can be reached out through your convenient channels – Live chat or email.