Robust Ticketing system for Help Desk and Customer Support

Customer questions are WEIGHTY, so power up your Helpdesk support to elevate customer experience with our free Help Desk software.

Essential tools

Strengthen your customer base as you address more queries using our SaaS-based application, featuring all the modern tools you need.

Self-service

Easy to setup yet powerful with modern features. Create indefinite Knowledge base articles that automatically populates relevant resolution which a customer is creating a ticket.

Robust ticketing

Manage all the support request (customers or internal departments) from different channels on our Cloud-based platform.

Safe & secure

Offer customer support the way your clients want. Our Live chat solution is fully integrated with our ticketing software.

Client management

Client profile interface give you quick snapshot of support and live chat metrics, access to specific or all departments, custom discount, etc.

Support
Gladden your customers and get mention in customer spotlight with our free application.

• Simplified interface
• Unified support
• Expedite support to common questions
• Real-time page visits
• Manage tickets on the fly
• Reduce support cost with Chat bots

Sales

Personalize your answers now to indefinite questions with centralized potential customer support.

– Build end-to-end engagement
– Uplevelconversions with instant replies
– Support interaction while offline
– Cater customers on favorite channel
– Advanced engagement with Chatbots

 

Get all modern features for 100% free of cost.

How to get start

Connect with your customers in an unhindered fashion for an unhindered growth in just a few steps:

One size fits all solutions

HelpDesk

Our tool is so intuitive and simplified allowing novice or Level-0 agents to independently manage responses and close tickets from one location.

Travel

Keep up the pace with travel industry and let customer service be a competitive advantagefor you using budget-friendly yet powerful all-inclusive support tool.

IT

With HelpDeskBay, we empower IT teams to leverage modern tools like Tickets management, Knowledge base, live chat, team management to resolve queries with ease.

Retail

Happy customers give recurring revenue. With our feature rich tool, make sure your customers get instant support service when needed.

Pricing

Plans & fee

Super quick sneak peek into what the tool looks like

Dashboard

Calendar

Operator panel

Operator-level permissions

Sign up & Discover how our no-cost support software helps your business to scale to new heights

Reasons

Why choose us

World-class support that is second to none

Free of cost forever: try it free

Mobile ready

Immediate response: 24/7

Unbeatable value

Easy to use for novice

Secured

100% secured cloud platform

What They’re Saying

Customer Testimonials

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Jane Smith

Dev Lead, Divi Corner

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Dan Greene

IT Director, Monarch Inc.

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John Doe

CEO, Extra Space

Satisfaction Guaranteed

Help Center

Have a pressing question? Contact us

Seeking how-to information?

 

Visit our self-service portal or support.

24/7 customer support

HDB’s offers world-class customer service to free and paid members. Our support team is always ready to and answer all your questions, and can be reached out through your convenient channels – Live chat or email.

Send queries

Get In Touch